Privacy Policy

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1. Information We Collect

a. Personal Information

We may collect personal information that you voluntarily provide, including:

• Your name

• Email address

• Phone number

• Address

• Service inquiries or requests

b. Automatically Collected Information

When you browse our Site, we may collect non-personal data such as:

• IP address

• Browser type

• Device information

• Pages visited and time spent on the site

• Referral sources

This information is used to improve website performance and user experience.

2. How We Use Your Information

We use the information we collect to:

• Respond to service requests and inquiries

• Schedule HVAC or refrigeration services

• Provide estimates or consultations

• Improve website functionality and customer service

• Send updates or promotional information (only if you opt in)

• Comply with legal obligations

3. Sharing of Information

We do not sell, rent, or trade your personal information. We may share it with trusted third-party service providers who assist in operating our business, but only for purposes directly related to our services (e.g., scheduling software, email platforms).

We may also disclose information if required by law or to protect our rights and property.

4. Cookies and Tracking Technologies

Our Site may use cookies or similar technologies to enhance your browsing experience and gather usage data. You can adjust your browser settings to refuse cookies, but some features of the site may not function properly without them.

5. Data Security

We take reasonable precautions to protect your information using physical, technical, and administrative safeguards. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

• Request access to your personal data

• Ask us to correct or delete your data

• Opt out of marketing emails at any time

• Withdraw consent where applicable

To exercise any of these rights, please contact us using the information below.

7. Children's Privacy

Our services and Site are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we discover that such data has been collected, we will delete it immediately.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a new effective date. We encourage you to review this policy occasionally to stay informed.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

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At Boss HVAC & Refrigeration, your comfort — and your privacy — are always a priority.

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